Time and money loss due to confusing reservation form at Japan Airline's website
20190804 I filed a complaint via jal.com the following, linking to this blog post. ---- # Background of the problem A few days before my flight, I was told by the JAL (Japan Airlines) telephone operator while we were talking about something else that the last name and the first name were swapped so they wouldn't be able to guarantee that I'd be able to fly with that reservation. After some ping-pong telephone calls to multiple numbers, I was made to believe the names were swapped. And they couldn't offer changing the name within the same reservation as they can do that only when they can find seat availabilities (for all flights within the reservation). Due to the time constraint before the departure, I ended up canceling that reservation and booked a fresh new flights. JAL charged me for $300 for cancellation. # Problem description Later I went back to their reservation site and found that the order of text fields for typing in the first and last name are: ...
